Refund Policy

1. Overview

We want you to be completely satisfied with Bazaar Flipper Mod. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

2. Refund Eligibility

3. Refund Timeframes

3.1 7-Day Money-Back Guarantee

For first-time purchases, you may request a full refund within 7 days if:

• The Mod does not work as advertised
• You experience critical technical issues we cannot resolve
• The service is fundamentally incompatible with your setup

3.2 Prorated Refunds

Subscription cancellations after the 7-day window are not refundable. However, you will retain access until the end of your current billing period.

3.3 Billing Error Refunds

If you are charged incorrectly (duplicate charges, wrong amount, etc.), we will issue a full refund immediately upon verification.

4. Non-Refundable Circumstances

4.1 Terms of Service Violations

No refunds will be issued if your account is terminated due to:

• Sharing license keys
• Using the Mod for exploits or cheating
• Chargebacks or payment fraud
• Harassment or abusive behavior

4.2 External Factors

We cannot refund for issues beyond our control:

• Hypixel Changes: Game updates that affect Bazaar mechanics
• Minecraft Updates: Version changes requiring Mod updates
• Account Bans: Hypixel enforcement actions (use at own risk)
• Internet/Hardware Issues: Problems with your connection or device

4.3 Partial Usage

If you've actively used the Mod for profitable trading (verified via our systems), refund requests may be denied or prorated based on usage.

5. Refund Request Process

Step 1: Contact Support

Submit a refund request via:

• Discord: Open a ticket in the #support channel
• Email: Send request to [email protected]

Step 2: Provide Information

Include the following in your request:

• Order number or transaction ID
• Reason for refund request
• Screenshots/logs if reporting technical issues
• Minecraft UUID and Discord username

Step 3: Troubleshooting (If Applicable)

For technical issues, our team will attempt to resolve the problem before processing a refund. We may ask you to:

• Try basic troubleshooting steps
• Provide system information or error logs
• Test with updated Mod versions

Step 4: Refund Decision

We will review your request within 2-3 business days and notify you of the decision. Approved refunds are processed within 5-10 business days.

6. Refund Methods

Refunds are issued using the original payment method:

• Credit/Debit Card: Refunded to the original card (5-10 business days)
• PayPal: Refunded to your PayPal account (3-5 business days)
• Other Methods: Contact support for alternative arrangements

Note: Processing times depend on your bank or payment provider.

7. Chargebacks

If you file a chargeback:

• Your license will be immediately revoked
• Your account will be permanently banned
• You may be reported to fraud prevention services
• You forfeit the right to future refunds or support

Always contact support first to resolve disputes before involving your bank.

8. Subscription Cancellations

8.1 How to Cancel

You can cancel your subscription at any time via:

• Account dashboard → Subscription settings
• Discord bot command: /cancel-subscription
• Contacting support

8.2 Cancellation Effect

• Cancellation takes effect at the end of the current billing period
• You retain access until the period ends
• No refund for the current period (unless within 7-day window)
• You can reactivate anytime

9. Special Circumstances

9.1 Medical/Financial Hardship

If you're experiencing genuine hardship, contact support to discuss options. We may offer:

• Extended trial period
• Temporary subscription pause
• Partial refund consideration

9.2 Service Outages

If our services are unavailable for extended periods, we will:

• 24+ hours: Extend subscription by equivalent downtime
• 72+ hours: Offer prorated refund or free month

10. Refund Abuse Prevention

To maintain fairness, we monitor for refund abuse patterns:

• Multiple refund requests from the same user
• Purchase → Profit → Refund patterns
• Account sharing or license key resale

Abuse may result in refund denial and account termination.

11. Contact Information

For refund requests or questions about this policy:

• Discord: #support channel (fastest response)
• Email: [email protected]
• Response Time: 2-3 business days

12. Policy Changes

We may update this Refund Policy to reflect changes in our services or legal requirements. Material changes will be announced via Discord and email. Continued use after changes constitutes acceptance.