Refund Policy

1 Overview

This Refund Policy governs purchases of Bazaar Flipper Mod ("BFM") licenses. Because BFM is digital software delivered immediately after payment, sales are generally final once access or activation has been provided, unless a refund is required by law or approved under the conditions below.

Important: By completing a purchase, you acknowledge that you have read and agreed to this Refund Policy and explicitly waive your EU right of withdrawal (14-day cooling-off period) for digital content that begins execution immediately upon purchase.

We process all payments via Stripe. Refunds, when approved, are returned to the original payment method within 5-10 business days.

2 EU Right of Withdrawal Waiver

EU Consumer Rights Directive (2011/83/EU) - Explicit Waiver

Under EU law, consumers have a 14-day right of withdrawal for online purchases. However, Article 16(m) of Directive 2011/83/EU states that this right does NOT apply to:

"The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal."

2.1 Your Explicit Consent

By purchasing BFM, you provide explicit, informed consent that:

Your software access and activation eligibility are created immediately upon payment confirmation
You gain instant access to the website download flow and linked-account activation process
You expressly agree to waive your 14-day EU right of withdrawal
You acknowledge that performance begins immediately and understand the consequences

Consent is Obtained Through:

Clear notice during the checkout flow that access is delivered immediately
Visible access to this Refund Policy before purchase completion
Immediate delivery or activation after successful payment

2.2 Why the Waiver Applies

BFM is digital content not supplied on a tangible medium (no physical CD/USB). Upon purchase:

Your license is activated in our database instantly
You receive immediate download access and account activation eligibility
The software can be used immediately

Since performance begins immediately and you have provided express consent, the 14-day withdrawal right does not apply under EU law.

3 Refund Eligibility

Eligible for Refund

Activation Failure: Access or license activation fails and support cannot fix it within a reasonable time
Technical Issues: Software fails to launch or function on a supported Windows setup despite reasonable troubleshooting
Defective Product: A material defect prevents intended use and is reported within 48 hours of purchase
Payment Error: Duplicate charges or unauthorized transactions
Service Outage at Delivery: A paid user cannot access the service for an extended period immediately after purchase

NOT Eligible for Refund

Changed Mind: You no longer want the product after access or activation
Hypixel Ban or Server Action: External platform penalties remain your responsibility
User Error: Incorrect configuration, unsupported setup, unsupported launcher or operating system, or failure to follow the guide
Expectation Mismatch: The product does not match a personal preference or expected profit level
Feature or Policy Changes: Updates, balance changes, server changes, or compatibility changes after purchase
TOS Violations: Account suspended or terminated for rule-breaking, abuse, fraud, or sharing
Unauthorized Resale: Attempting to resell, transfer, or redistribute access

48-Hour Defect Window: If the software is defective or non-functional, you MUST report the issue within 48 hours of purchase with detailed evidence (screenshots, logs, error messages). Claims after 48 hours will be reviewed on a case-by-case basis but are not guaranteed.

4 Refund Request Process

1

Contact Support

Open a ticket in our Discord #support channel or email [email protected]

2

Provide Information

Include: purchase email, order ID, detailed issue description, screenshots/logs, and steps you have tried

3

Troubleshooting

Our support team will attempt to resolve the issue (usually responds within a few minutes to a few hours)

4

Refund Review

If unresolvable, we will review your case against eligibility criteria (typically within 2-3 business days)

5

Decision & Processing

If approved, refund is processed via Stripe to the original payment method within 5-10 business days

4.1 Required Information

Purchase Email: Email used for account registration
Transaction ID: Stripe payment ID (found in confirmation email)
Issue Description: Detailed explanation of the problem
Evidence: Screenshots, crash logs, error messages
Troubleshooting Attempts: Steps you have already tried

4.2 Processing Time

Review: 1-3 business days after ticket submission
Stripe Processing: 5-10 business days to reach your account
License Deactivation: Immediate upon refund approval

5 Payment Disputes & Chargebacks

Chargebacks May Suspend Access: Filing a chargeback or payment dispute with your bank or card issuer without contacting us first may result in immediate license suspension, account review, or permanent loss of access.

5.1 Stripe Dispute Process

If you believe a charge is unauthorized or incorrect:

Contact Us First: Email [email protected] or open a Discord ticket
Provide Details: Transaction ID, reason for dispute, supporting evidence
Allow 3 Business Days: We will investigate and respond
Resolution: If valid, we will issue a refund voluntarily

5.2 Consequences of Chargebacks

If you file a chargeback without contacting us:

Immediate license deactivation or suspension
Account termination if the dispute is abusive or fraudulent
Restriction from future purchases
Loss of refund eligibility while the dispute is active
Limited or denied support access for abuse cases

5.3 Fraudulent Chargebacks

We respond to all chargebacks with Stripe by providing:

Proof of digital product delivery (download access and activation records)
Account usage logs showing software was used
IP address and device information matching the purchase
Email confirmation of EU waiver consent

Fraudulent chargebacks for digital goods are typically ruled in favor of the merchant. We reserve the right to pursue legal action for fraudulent disputes.

Legitimate Disputes: If you genuinely believe a charge is unauthorized (e.g., stolen card), contact us immediately. We will cooperate fully and issue a refund if the claim is valid.

6 Contact for Refunds

To request a refund or report an issue:

Discord (Preferred): discord.gg/ywwHkjZBms - Open a ticket in #support
Email: [email protected] (Temporary)
Response Time: Usually within a few minutes to a few hours (support tickets); during high load, response times may vary. Refund decisions within 2-3 business days.

BY PURCHASING BAZAAR FLIPPER MOD, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND POLICY, INCLUDING THE EXPLICIT WAIVER OF YOUR EU 14-DAY RIGHT OF WITHDRAWAL.